FAQ's
🧼 PRODUCT INFORMATION
1. What are JAL candles made of?
Our candles are made from a luxurious blend of natural coconut and soy wax.
Coconut soy wax is one of the most premioum waxes on the market, known for its clean burn, long-lasting performance, and strong scent throw. It's 100% organic, eco-friendly, and free from harmful chemicals.
2. Are your candles scented?
Yes! We use high-quality fragrance oils to deliver rich, lasting scents such as Red Grape, Vanilla, and Rose, with seasonal options available.
📦 ORDERING & SHIPPING
3. When will my candle be ready for shipping?
All candles are hand-poured fresh to order. They require 2 days to fully cure before they are ready for shipping.
4. Where do you deliver?
We deliver across Cyprus through local couriers. You may choose to have your order sent to a nearby Akis Express point or directly to your address.
5. Can I send my order as a gift?
Yes! Just let us know during checkout or contact us right after placing your order.
We’re happy to include a gift note and remove any pricing details from the package. Gift packaging options may also be available upon request.
💸 RETURNS & REFUNDS
6. Do you accept returns or exchanges?
We only accept refunds or replacements if your candle arrives damaged.
To be eligible, please contact us within 3 days of delivery and provide a photo of the issue.
🕯️ CANDLE CARE
7. How long do your candles burn?
Each candle lasts approximately 25 to 35 hours, depending on your room’s conditions and how well the wick is maintained.
8. How can I make my candle last longer?
For best results:
- Trim the wick to 5mm before every burn
- Let the wax melt to the edge of the jar during the first use
- Avoid burning longer than 4 hours at a time to prevent tunneling
🎁 CUSTOM & BULK ORDERS
9. Do you accept bulk or custom orders?
Yes! We’re happy to prepare candles for weddings, corporate gifts, baby showers, or events.
Please contact us at jalcandlescy@gmail.com to discuss your needs, pricing, and timeframes.
10. Can I request a different scent not listed on the website?
Yes! We can craft custom-scented candles based on your preferences.
Please note that pricing may vary slightly depending on the fragrance.
Feel free to email us at jalcandlescy@gmail.com to discuss your request.